Staffing, Funding, Feedback

  • Our Location & Contact
  • Areas Serviced
  • ICLC Service Times
  • Management Structure
  • Staffing, Funding, Feedback
  • Membership
  • History

    • Staffing

    ICLC employs the following staff:

    • a full-time Managing Principal Solicitor;
    • 4 full-time solicitors;
    • a part-time Operations Manager
    • a full-time Client Intake Supervisor
    • at any one time we will have around 50 student volunteers and 80 volunteer lawyers on our rosters.

    Premises

    50 – 52 Darlinghurst Rd, Kings Cross, across the road from Kings Cross Station, next door to the library/community centre. The Centre is well situated to allow maximum access for clients who rely on public transport. The Centre also has a lift for clients with mobility difficulties.

    ICLC is extremely appreciative of the support received from the Sydney City Council for its office space.

    Funding

    ICLC also appreciates the operational funding received from the Federal and State Government for the Centre.

    For more detailed information about our sources of funding and how it is allocated please see our latest annual report.

    Feedback and Complaints

    The Inner City Legal Centre (ICLC) is committed to ensuring that anyone using or affected by our services can provide feedback or lodge a complaint about our organisation and have their concerns addressed in ways that ensure fairness, accountability and transparency.

    Feedback

    Feedback about ICLC services, staff and volunteers, that is not a complaint, is always welcome. Written feedback should be emailed to katie@iclc.org.au or mailed to the following address:

    Inner City Legal Centre
    PO Box 25, Potts Point
    NSW 1335

    Alternatively clients or other interested parties should drop in to reception at 50-52 Darlinghurst Rd, Kings Cross NSW 2011 and ask the student volunteers at the desk to pass on feedback to the Managing Principal Solicitor.

    Complaints

    The ICLC will:

    • Consider all complaints received
    • Treat complainants with respect, recognising that the issue of complaint is important to them
    • Keep the complaint confidential
    • Resolve complaints without taking sides
    • Deal with complaints in a timely way
    • Keep complainants informed about the progress of their complaint

    If you make a complaint, we will not deny you access to legal services such as legal information, but we will refer you to another community legal centre for advice and/or representation on any matter relating to the complaint. You may choose to receive legal services from another community legal centre or service provider whilst your complaint is being considered.

    How do I make a complaint?

    You can make a complaint in writing or verbally to the:

    • Managing Principal Solicitor, or
    • ICLC Board

    Written complaints may be sent to katie@iclc.org.au or to the following address:

    MPS
    Inner City Legal Centre
    PO Box 25, Potts Point
    NSW 1335

    Who will handle my complaint?

    Who is your complaint about Who will deal with your complaint
    A volunteer student or other non-legal volunteer Principal Solicitor
    A staff member (other than the Principal Solicitor) Principal Solicitor
    A volunteer lawyer Principal Solicitor
    The Principal Solicitor The Board and Co-Chairs


    How will my complaint be handled?

    • Within 3 days of making a complaint, you will be notified that we have received it and we will inform you about the complaint investigation process.
    • Within 3 weeks of making a complaint, you will be informed via email or letter about what has been done to examine and investigate that complaint. You will be asked what you’d like to see done to resolve your complaint. If there is any delay in processing you complaint, we will inform you of the reasons for this delay and provide a proposed resolution date.
    • Within 4 weeks of making the complaint, a decision will be made or the complaint will be referred to the appropriate decision-maker. You will be informed about the outcome, reasons behind the outcome, and any further action to be taken.

    ADDRESS

    Basement, Kings Cross Library,
    Neighbourhood Centre
    50-52 Darlinghurst Road
    Kings Cross NSW 2011